Terms and Conditions


Payment can be made online via Wind cave – or a bank deposit.(PayPal available for Australian orders) If you choose to pay by bank deposit, you will receive an email with our bank account details once you place your order. Upon payment receipt we will dispatch your item.

OR – Pay by Lay buy!


Shipping within New Zealand is at the flat rate of NZ$6.50 per order, or FREE if you spend $100 or more!

Orders are sent via courier and you can expect your order to arrive within 1 – 3 working days (please add an extra two days for rural delivery).  You will be sent an email with tracking details as soon as your order is packed. UPDATE: During covid our delivery times have changed – especially in the Auckland region. Please be patient with deliveries and make sure to check you have received your tracking email and take note of its progress by that number. Thank you


If for any reason you receive your package and items are damaged, please contact us within 3 days of receiving your order and we will do our best to rectify the situation.

If you do feel like you are in any way unhappy with your product and would like to return your items please contact us immediately to talk further on this.

Returns will not be approved because of a change of mind, there needs to be a legitimate reason.

Customer service is top priority so please feel free to contact with any queries in regard to your product purchased.


At Hayley Benseman, we want your online shopping experience to be comfortable, easy and safe. We take the highest precautions to protect the personal information of anyone using this website and to ensure that all information used on our website is kept between Hayley Benseman and Yourself. All of your personal data will be kept secure, so it cannot be read by anyone over the internet.

The servers that collect and store personal information are kept in a secure environment. Hayley Benseman does not collect online transaction credit card details or store credit card details. Credit cards payments are processed by PayPal, the world’s largest and most reliable online payment system.

Your peace of mind is very important to us. Hayley Benseman is the sole owner of the information collected on this website. Under no circumstances will we disclose or divulge any of this information to other parties.


Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us.  Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1994 and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

(a)         adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or

(b)         commercialise any information, products or services obtained from any part of this website without our written permission.


We do not accept responsibility for any loss, damage, any consequential indirect or special damage or loss of any kind whatsoever however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any link to any other website (Linked Website).  Nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded.  Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

(a)          if the breach relates to goods: 

    (i)           the replacement of the goods or the supply of equivalent goods;

    (ii)          the repair of such goods;

    (iii)         the payment of the cost of replacing the goods or of acquiring equivalent goods; or

    (iv)        the payment of the cost of having the goods repaired; and 

(b)         if the breach relates to services:

    (i)           the supplying of the services again; or

    (ii)          the payment of the cost of having the services supplied again.

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use.  You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited.  Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.


This disclaimer set out in these terms of use does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Nothing in this disclaimer is intended to exclude, restrict or modify a consumer’s rights under the Consumer Guarantees Act 1993.   

Nothing in this disclaimer is intended to exclude Hayley Benseman’s obligation under any product warranty that Hayley Benseman has given.  In the event of any inconsistency between these website terms and any product warranty given by Hayley Benseman the terms of the product warranty will prevail.

These terms of use will be subject to the laws of New Zealand and the users of this website submit to the exclusive jurisdiction of the New Zealand courts.

Recycle Programme:

Be an Eco Warrior!

We really have tried hard to implement systems within this business to be as eco friendly as possible. From our 100% upcycled packaging to the cleaning products we use within the workshop, its always just the little things that add up. It is ALWAYS worth the extra effort and forward thinking.

And now here we are implementing a recycling programme so that you can become a part of the change!

You know what the greatest part of this is? That YOU have requested over and over that you want to send jars back AND that you would pay! We can meet you in the middle and charge you for the delivery to send it back to us (we will do all the work in thoroughly cleaning them ready for new product which takes time) and as a gift we will give you free delivery on your next order. – we have always done this locally but now all you lovelies across NZ can become an eco warrior to!

How it works:

  • Collect a few of our jars that have been brought previously
  • Once you have collected say 4 or 5  containers (why not team up with family and friends to collect even quicker) – you will be ready to return some.
  • Make an order with us buying your usuals – and click me to add a ticket to your cart – we will add a return paid label into your order.
  • Save the upcycled box you receive your order in.
  • Post the used jars, bottles with lids and labels back to us in your saved box (adding on your pre paid label)  and we’ll ensure they are put through a thorough cleansing cycle – with the containers to be used in the next batch of product. 
  • Each time you send back a box of approx 5 empty containers – we’ll return the favour and send you a FREE DELIVERY voucher to go towards your next order from our website! 


In order to recycle containers properly, please make sure all excess product has been removed (i.e. cream or oil). Additionally, please ensure your containers are completely dry prior to shipping. 


Hayley Benseman is a natural skincare company – so in saying that absolutely all of our ingredients are naturally derived! Each ingredient has been chosen for smell – texture – ability to perform in a product and for the active healing abilities it brings to your skin. Nature provides us with such a variety of plants – we just fine pick which ones we love and what we know you will love as well.

Oils Waxes and Butters

Rosa Rubiginosa – (Rosehip Oil)

Triticum Vulgare – (Wheatgerm Unrefined)

Oenothera Biennis – (Evening Primrose Oil)

Simmondsia Chinensis – (Jojoba Oil Golden) 

Ricinus Communis – (Castor Oil) 

Natural Mixed Tocopherols 700 IU – (Vitamin E Oil)

Prunus Armeniaca – (Apricot Kernel Oil)

Podocarpus Totara – (Totara Extract) 

Butyrospermum Parkii – (Shea Butter)

Theobroma Cacao – (Cocoa Butter)

Cocos nucifera -(Virgin Organic Coconut Oil) 

Cannabis Sativa – (OrganicHemp Seed Oil)

Manuka Honey UMF 5+ (local in Taranaki)

Prunus Amygdalus Dulcis – (Sweet Almond Oil) 

Prunus Armeniaca – (Apricot Kernel Oil)

Olea Europaea – (Olive Oil) 

Helianthus Annuus – (Sunflower Oil) 

Taranaki Beeswax – dark / raw

Cetearyl Alcohol / Ceteareth 20 – (Natural F Emulsifier)

Corylus avellana – (Hazelnut Oil)


Essential Oils

Lavendula Angustifolia – (Lavender Essential Oil) 

Vanilla Plantifolia – (Vanilla Oil) 

Citrus Sinensis – (Sweet Orange)

Cymbopogon Flexuosus – (Lemongrass Oil Cochin) 

Eucalyptus Citriodora – (Lemon Scented Eucalyptus)  

Rosmariunus Officinalis – (Rosemary)  

Litsea Cubeba – (Maychang) 

Cananga Odorata Var Genuina – (Ylang Ylang) 

Cymbopogon Winterianus – (Citronella Oil)  

Citrus Limon – (Lemon) 

Boswellia Serrata – (Frankincense) 

Citrus reticulata – (Mandarin)

Melaleuca alternifolia – (Tea Tree Australian)

Mentha arvensis – (Peppermint) –

Zingiber Officinalis – (Ginger) 

Pogostemon cablin – (Patchouli) 

Pelargonium graveolens – (Rose Geranium) 

Citrus aurantifolia – (Lime) 


Flowers / Plant matter

Rosa centifolia – (Red Rose Petals)

Calendula officinalis – (Calendula Flowers)

Sea Kelp – (Sea weed) 

Melissa officinalis – (Lemon Balm) 


Clays and Powders

French Pink Clay

Raspberry Powder 

Bentonite Clay 

Cucumis sativus – (Cucumber Powder)

Aloe Vera Powder 

Ghassoul Clay 

Geoguard Ultra – (Natural Eco Cert Preservative) 

White Kaolin Clay 

Sodium Bicarbonate – (Baking Soda) 

Manihot esculenta – (Tapioca Starch) 

Citric Acid  

Maize – Corn Flour